Student Help Desk Clerk Job at Tupelo Public Schools, Tupelo, OK

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  • Tupelo Public Schools
  • Tupelo, OK

Job Description

The Student Help Desk Clerk is responsible for assisting students and families with basic tech issues, login problems, and accessing learning platforms. Acting as a first point of contact, this role ensures students can successfully engage with virtual learning tools.

Key Responsibilities:

  • Respond to student and parent inquiries via email, chat, or phone

  • Provide step-by-step troubleshooting for login, account access, and basic software issues

  • Log and escalate complex technical issues to the IT team

  • Guide students in accessing district portals, learning management systems, and email

  • Maintain help desk ticket records and resolution logs

  • Report recurring issues to the technology department for improvements

Qualifications:

  • High school diploma or equivalent

  • Basic knowledge of Google Classroom, Chromebooks, and district technology tools

  • Friendly and patient customer service skills

  • Clear written communication for digital support

  • 1+ year of experience in customer service or school tech support preferred

Benefits Include:

  • State retirement

  • Health, dental, and vision insurance

  • Paid leave and holidays

  • Professional development opportunities

  • Small-district work culture with a big impact on student learning

Job Tags

Holiday work, Remote job,

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