Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

We are looking for an experienced and forward-thinking  Manager, Order to Cash – Process Excellence to join our Order to Cash team. In this high-impact role, you’ll lead complex, cross-functional initiatives aimed at enhancing the customer experience, improving operational efficiency, and scaling order-to-cash processes across Rivian’s growing business. The ideal candidate brings a strategic mindset, strong project management skills, and a relentless drive to solve problems that affect both customers and operations.

Why This Role Matters:

• Lead Strategic Initiatives: Own and drive high-visibility projects that enhance the order-to-cash process across vehicles, charging, accessories, and service.
• Enhance Customer Experience: Develop and implement customer-centric solutions to streamline order fulfillment and billing.
• Optimize Process & Efficiency: Reduce friction in the order-to-cash cycle, automate manual processes, and enable data-informed decisions.
• Enable Scalability: Design and validate processes that are future-proof, scalable, and aligned with Rivian’s growth.
• Cross-Functional Collaboration: Collaborate with Sales, Customer Service, Legal, and Finance to ensure alignment and operational success.

• Lead and manage complex order-to-cash process improvement projects from concept through execution.
• Identify and resolve pain points and blockers in the order to cash journey to improve customer satisfaction and reduce cycle time.
• Build and maintain key operational dashboards and metrics to monitor performance and highlight bottlenecks.
• Define business requirements for new tools and enhancements; support user acceptance testing (UAT) .
• Design scalable, customer-focused processes and drive alignment across stakeholders.
• Use Databricks and Hex to enable proactive reporting and decision-making.
• Collaborate with cross-functional teams to implement best-in-class order-to-cash practices.
• Track performance against KPIs and present progress to leadership.

Required Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration , or a related field.
• 8+ years of experience in accounts receivable, order-to-cash , or related domains.
• Strong track record leading complex, cross-functional projects that improved customer and operational outcomes.
• Proficient in data platforms and visualization tools such as Databricks, Hex, SQL, and Excel .
• Deep understanding of customer experience design and operational process mapping .
• Strong communicator with the ability to influence at all levels of the organization.
• Experience using ERP systems (preferably SAP).
• Able to juggle competing priorities in a fast-paced environment with strong attention to detail.

Preferred Qualifications:

• Experience implementing best-in-class order-to-cash solutions in high-growth or transformational settings.
• Familiarity with Lean, Six Sigma , or other process improvement methodologies.
• Demonstrated success driving automation and reporting at scale using advanced data tools .

Salary Range for Illinois based applicants: $114,100 - $142,600 annually (Actual compensation will be determined based on experience, location and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at  candidateaccommodations@rivian.com .

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. 

Please note that we are currently not accepting applications from third party application services.